Last Updated: December 1st, 2024

At Moza, we take your privacy seriously. This Privacy Policy (“Policy”) describes how we collect, use, and protect your personal information when you use our platform. By accessing or using Moza, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Policy, please do not use our platform.

1. Information We Collect

1.1 Personal Information:
When you create an account or make a purchase on Moza, we may collect personal information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Payment details (e.g., credit/debit card information)
  • Billing address
  • Shipping address (if applicable)
  • Date of birth (where required for age verification)

1.2 Technical Data:
We may collect technical data about your device, browser, and usage of the platform, such as:

  • IP address
  • Device type and operating system
  • Browser type and version
  • Time zone
  • Pages visited and interactions on the platform

1.3 Cookies and Tracking Technologies:
Moza uses cookies and similar technologies to track user activity on the platform. Cookies help us improve the user experience and personalize your preferences. You can manage or disable cookies through your browser settings.

1.4 Third-Party Data:
We may collect information from third-party services you use to interact with Moza, such as payment processors, social media platforms, or marketing services. This data is subject to the privacy policies of those third parties.

2. How We Use Your Information

2.1 Account Management:
We use your personal information to create and maintain your account, process transactions, and provide customer support.

2.2 Purchase and Transaction Processing:
We process payments, refunds, and other financial transactions related to the purchase of gift cards or other services through Moza.

2.3 Communication:
We may use your contact information to communicate with you about your account, orders, promotional offers, updates, and other services. You can opt-out of promotional emails at any time by following the unsubscribe instructions in the emails.

2.4 Personalization:
We may use your information to personalize your experience on Moza, such as offering recommendations or tailored services based on your preferences and purchase history.

2.5 Legal Compliance:
We may use your data to comply with applicable laws, regulations, and legal requests, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.

2.6 Improvement of Services:
We analyze user behavior and platform performance to enhance the functionality, security, and user experience of Moza. This may involve the use of technical data, cookies, and analytics tools.

3. How We Share Your Information

3.1 Service Providers:
We may share your personal information with third-party service providers who assist us in operating our platform, processing payments, delivering products, and conducting marketing campaigns. These providers are required to protect your information and use it only as necessary to provide the services.

3.2 Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new entity. We will notify you of any such change and update our Privacy Policy accordingly.

3.3 Legal Compliance:
We may disclose your information to authorities or third parties if required by law, to protect our legal rights, or in response to a legal request (such as a subpoena or court order).

3.4 With Your Consent:
We may share your information with other parties when you give us explicit consent, such as when opting in to marketing communications or sharing content through social media platforms.

4. Data Security

4.1 Protecting Your Information:
We take reasonable measures to protect the personal information you provide to Moza, including encryption, secure servers, and regular security audits. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

4.2 Payment Data Security:
All payment information is processed through secure third-party payment gateways. Moza does not store sensitive payment data, such as credit card numbers, on our servers.

4.3 Access Control:
We limit access to your personal data to employees and contractors who need it to perform their job functions. These individuals are subject to strict confidentiality obligations.

5. Your Rights and Choices

5.1 Access and Correction:
You have the right to access the personal information we hold about you and to request corrections or updates. You can do this by logging into your Moza account or contacting us at the email address provided below.

5.2 Deletion of Information:
You may request that we delete your account and personal information. Please note that we may retain certain data if required by law or for legitimate business purposes.

5.3 Opt-Out of Marketing Communications:
You may opt-out of receiving promotional emails from us at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

5.4 Data Portability:
If applicable, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.5 Withdraw Consent:
You may withdraw your consent for us to process your personal information at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will securely delete or anonymize your data.

7. Children’s Privacy

Moza is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

8. International Transfers

Moza operates globally, and your personal information may be transferred to, and stored on, servers located outside your country of residence, including in jurisdictions that may not have the same level of data protection laws as your home country. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

9.1 Updates:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

9.2 Notification:
If we make material changes to this Policy, we will notify you via email or through the platform before the changes take effect.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: support@moza.africa
Phone: 08029292877
Address: 18 Olusegun Aina Street, Parkview Estate, Ikoyi, Lagos.

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